Privacy Policy

1. Introduction

Flo Support ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our customer service solutions.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact forms or get started forms
• Subscribe to our newsletter
• Contact us directly via email or phone
• Use our customer service solutions

This information may include your name, email address, phone number, business name, and other details you choose to provide.

Customer Data

When providing customer service on behalf of our clients, we may process customer data including names, contact information, order details, and communication records. We act as a data processor for this information.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our customer service solutions
• Respond to your inquiries and provide customer support
• Send you updates about our services (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of others
• With trusted service providers who assist us in operating our business (under strict confidentiality agreements)

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Erase your personal data
• Restrict processing of your personal data
• Data portability
• Object to processing
• Withdraw consent at any time

8. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: